FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.
Join FedEx and support Sales Operations across the U.S. & Canada
?
Are you passionate about solving complex operational challenges, working with international teams, and delivering an outstanding customer experience? This opportunity is for you
We're looking for a
Sales Operations Resolution Representative
to join our
Sales Operations Resolution Team (SORT)
, where you'll play a key role supporting sales teams across the
United States and Canada
, helping resolve operational issues, improve customer satisfaction, and contribute to strategic business initiatives.
What you'll do:
✅ Resolve operational and customer issues related to deliveries, pickups, and service interruptions.
✅ Partner with Sales, Customer Success, and cross-functional teams to provide timely solutions.
✅ Support strategic projects, including
Network 2.0 initiatives
.
✅ Investigate root causes,
develop action plans, and ensure successful resolution.
✅ Help improve customer experience by identifying trends and recommending process improvements.
✅ Manage multiple priorities in a fast-paced, collaborative environment.
What we're looking for:
✔️ 2+ years of experience in
Customer Service, Customer Experience, Sales Support, or Operations Support
.
✔️ Strong analytical and problem-solving skills.
✔️ Excellent communication and stakeholder management.
✔️ Ability to work with multiple teams while meeting tight deadlines.
✔️ Proficiency in Microsoft Office.
✔️
Advanced English (spoken and written)
.
✔️ High School diploma required; Bachelor's degree is a plus.
?
Why join FedEx?
- Work with teams across the
U.S. & Canada
.
- Be part of a general company recognized for its culture and innovation.
- Gain exposure to strategic projects and international stakeholders.
- Grow
📌 Sales Operations Resolution Representative (Ciudad de México)
🏢 Federal Express
📍 Ciudad de México
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