The Opportunity
We’ve learned that our technology helps contractors grow faster, but when paired with strategic guidance, contractors win even bigger. Your role will be to partner with small business owners and guide them with an obsessive focus on results.

Home improvement contractors are often taken advantage of by marketers and big banks, and while excellent craftspeople, often welcome help with business operations, strategy, and accountability.

As such, your focus will be to identify opportunities and help implement Hearth’s software within customers' operations, which includes training, accountability, and problem-solving, while serving as a trusted advisor.

You will join a team of high-performing, data-driven Customer Engagement Specialists who are creative, driven, and highly collaborative. As we are a young startup, you will be expected to drive the development and improvement of our team.

What You’ll Do:
Monitor support channels and quickly respond to inbound customer requests via phone




Implement Hearth’s platform and product solutions into the business operations of our customers
Drive engagement, activity, and accountability through meaningful outreach
Share valuable customer feedback and ideas with internal product and engineering teams to make our product everything our customers need and more.
Resolve customer issues, questions, or concerns quickly and with empathy.
Identify, troubleshoot and escalate issues pertaining to customer education and product functionality.
Compose thoughtful and accurate messages to customers and create prepared responses to customer emails and texts.
Manage and control numerous concurrent tasks in tandem.

What We’re Looking For:
Customer-obsessed with a track record of going above and beyond for the customer
Impeccable attention to detail
Desire to help our customers and be their advocate
Ability to customize the support experience to the needs of individual customers
You are highly results oriented. You focus on outco

📌 Phone Customer Support Specialist (México)
🏢 Hearth
📍 México