It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
- Act as the main operational point of contact for assigned integral key accounts, ensuring customer requirements are understood and addressed effectively.
- Build and maintain strong customer relationships through regular communication, business reviews, and proactive engagement.
- Lead and coordinate cross-functional operational teams across Air and Sea Logistics to deliver a consistent customer experience.
- Manage escalations, resolve complex operational challenges, and drive corrective actions when required.
- Identify and implement customer-specific solutions that enhance service quality, customer satisfaction,
and loyalty.
- Support new business implementations by translating customer requirements into operationally effective solutions.
- Drive continuous improvement initiatives and identify opportunities for cost optimization and operational efficiency.
- Provide operational governance through reporting, training, process alignment, and performance monitoring across countries and business units.
- Partner with customers and internal stakeholders to ensure smooth execution of import and export operations while meeting regulatory requirements.
What we would like you to bring
- 5+ years of experience in Air Logistics operations, with strong knowledge of freight forwarding, import/export processes, and operational workflows.
- Fluency in English is required.
- Experience working with multinational customers and complex, multi-country environments.
- Proven background in customer relationship management, oper