WHAT YOU WILL OWN
- Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules, ensuring alignment with platform governance standards and architectural guardrails
- Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric to connect ServiceNow with enterprise systems including Workday, PeopleSoft, and third-party SaaS platforms
- Build and maintain complex business rules, client scripts, script includes, UI actions, and scheduled jobs using JavaScript/Glide — with a clear preference for configuration over customization wherever feasible
- Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards across the ServiceNow development team
- Own the technical delivery of Now Assist (GenAI) feature rollouts including AI-assisted case deflection, knowledge article generation, and agent workspace enhancements
- Partner with platform administrators on upgrade readiness, patching cycles,
and regression test planning for major ServiceNow releases
- Translate complex business requirements from HRSD, IT Service Desk, and CSM stakeholders into scalable, well-documented technical solutions
- Produce and maintain technical design documentation, integration specs, and runbooks to enterprise documentation standards
- Mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening
WHAT YOU BRING — REQUIRE
- D5+ years of hands-on ServiceNow development experience in a production enterprise environment — not lab or sandbox-only wor
- kDemonstrated delivery across at least three of: CSM, ITSM/HRSD, SLO Management, IntegrationHub, or Service Porta
- lDeep scripting proficiency: server-side JavaScript, Glide API, GlideRecord, GlideSystem, REST message scripting, and transform map
- sProduction integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC,
📌 ServiceNow Developer (México)
🏢 E-IT
📍 México