Job Description
About GMNS Products (formerly, Network & Acquirer Solutions)

GMNS Products (formerly, NAS) is leading the effort to modernize our acquiring ecosystem and strengthen regulatory and controls across GMNS. GMNS Products is leading the modernization of American Express’s acquiring ecosystem while strengthening regulatory, control, and compliance execution across GMNS. As part of this transformation, we are standing up a centralized PMO to manage a high volume of control and compliance mandates and convert fragmented demand into a disciplined, transparent operating model.

Responsibilities
Role Summary

Reporting to the Director, Digital Product Operations — PMO, Mandates, the Manager, Digital Product Operations will play a critical role in operating and scaling the mandates PMO. This role is responsible for managing day-to-day intake, analysis, tracking, and reporting of control and compliance requests, ensuring high data quality, execution discipline, and stakeholder transparency.

This is a hands-on, execution-focused role requiring strong organizational skills,



attention to detail, comfort with technical and regulatory requirements, and the ability to partner effectively across Product, Technology, Compliance, Control Management, and Delivery teams.

Key Responsibilities
Mandates Intake & Operational Management
- Manage the day-to-day intake and triage of incoming mandates (control, compliance, regulatory, and high-priority asks).
- Ensure requests are properly documented, categorized, and routed using established PMO standards.
- Maintain a high-quality, up-to-date inventory of mandates, owners, dependencies, and status.

Prioritization & Execution Support
- Apply defined prioritization frameworks to score and sequence requests.
- Support the Director in preparing recommended delivery waves and capacity views.
- Track progress against agreed timelines and surface risks, delays, or conflicts early.

Reporting & Governance
- Own recurring operational r

📌 Manager Digital Product Operations (Ciudad de México)
🏢 American Express
📍 Ciudad de México