Work From Anywhere in LATAM and the Philippines

Work Schedule: EST | Monday–Friday, hours aligned during kickoff for reliable clinic coverage (strong US Eastern overlap)

A US-based primary care company is building a new model of locally rooted, independent practices, looking for a Clinic Operations Coordinator to serve as the virtual front desk and keep patient operations running smoothly.

The company is launching multiple net-new independent practices, with initial practitioners already signed and additional providers in contracting. At this stage, early patient experience is the growth engine—responsive, reliable operations directly shape reviews and clinic momentum.

Day-to-day, the role answers and routes inbound calls, manages patient scheduling, monitors email and text communication, and executes EHR workflows for refills, referrals, and documentation follow-ups. Success means no missed calls, no dropped follow-ups, and clean monthly performance reporting that protects clinician time and builds durable patient trust.

Requirements

Must-Have




- 2+ years in a medical front desk, clinic coordinator, care coordination, or patient support role
- Hands-on experience operating an EHR system, including tasking for medication refills, referrals, and documentation follow-ups
- Proven experience managing high-volume inbound patient communication across phone, email, and text
- Experience running patient scheduling workflows (new appointments, reschedules, confirmations, cancellations)
- Ability to pull and format monthly practice performance reports from an EHR
- C1+ English (CEFR) for patient-facing voice and written communication

Nice-to-Have
- Direct experience with Athena/Athenahealth workflows and reporting
- Experience with Dialpad or a comparable VoIP clinic phone system
- Experience supporting multiple providers or practices concurrently (multi-queue operations)
- Background supporting primary care, family medicine, or outpatient clinics

About Pearl Talent

📌 Remote Clinic Operations Coordinator for Renewable Asset Company (Ciudad de México)
🏢 Pearl
📍 Ciudad de México