At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a integral inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission‐critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
We are seeking an execution‐focused Implementation & Professional Services Manager to lead customer onboarding and go‐live delivery for background screening and related platform solutions. This role is primarily focused on supporting customers across Latin America, while also contributing to U.S.-based implementation projects as capacity allows.
The role owns the implementation lifecycle from kickoff through stabilization, ensuring predictable launches,



disciplined scope management, and accelerated time to value and time to revenue. You will partner cross‐functionally with Sales, Product, Technology, Operations, and Customer Success to scope, configure, test, train, and launch customer programs.
Success in this role requires strong project management fundamentals, clear multilingual communication, and the ability to work effectively across regions, time zones, and stakeholder groups.
What You'll Do:
- Lead end‐to‐end customer implementations from kickoff through stabilization, with a primary focus on Latin America customers and additional support for U.S. customers as needed.
- Design and manage client‐centric project plans, milestones, dependencies, risks, and handoffs.
- Gather, document, and interpret customer requirements within defined solution boundaries.
- Configure, validate, and support testing of customer programs, including UAT coordination.
- Coordi

📌 Implementation & Professional Services Partner (Mexico Remote) (Estado de México)
🏢 Firstadvantageindia
📍 Estado de México