Business Analyst - Salesforce at Lexipol
Lexipol ́s mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Their top‐notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor their solutions to better address today's challenges and keep first responders coming home safely at the end of each shift.
The Salesforce Support Team at Lexipol drives operational excellence across the business by optimizing Salesforce to support Go‐to‐Market, Customer Success, and Operations functions. We partner closely with cross‐functional leaders to streamline workflows, enhance visibility through data, and deliver scalable solutions that align with company objectives. Our focus is on enabling efficiency, data integrity, and automation that empower teams to better serve first responders and communities nationwide.
The Business Analyst – Salesforce acts as the bridge between business stakeholders and the Salesforce technical team.



This role translates business needs into clear, actionable requirements and manages the prioritization and delivery of enhancements. The Business Analyst owns the process of gathering, documenting, and refining requirements; They will drive clarity, alignment, and continuous improvement across Salesforce initiatives.
Key Performance Objective #1 (30%) – Requirements & Process Clarity
Conduct discovery sessions with business stakeholders to capture detailed requirements.
Maintain a living repository of business processes and Salesforce workflows.
Ensure business requests are well‐defined, actionable, and ready for development.
Key Performance Objective #2 (25%) – Backlog & Sprint Readiness
Partner with the Salesforce Administration team to validate feasibility and define technical approaches.
Prioritize and organize the Salesforce backlog based on business value and alignment with strategic goals.
Identify dependencies and risks, en

📌 Remote Salesforce Business Analyst (Ciudad de México)
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📍 Ciudad de México