This role is responsible for working closely and effectively with Argano's Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication.
Advanced English communication skills
~5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012 working in an implementation team, managed services team, or combination, performing functional analyst, troubleshooting, solution recommendation and best practices guidance
~ Microsoft Certification: Bachelor's degree in information systems management, Computer Science, or related experience
~ Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones




~ Familiar with Agile and waterfall implementation methodology
Strong technical knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management
Working knowledge of Microsoft Power Platform, Fabric, Data Strategies, Integrations and Azure
Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA's, helping clients to minimize their business disruptions.
Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system
Provide solution training to clients and internal team members
Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
Assist in project delivery work as required
Routine Microsoft one-version update coordination
Responsible for delivering specific d

📌 F&SC Client Services (Ciudad de México)
🏢 Keste
📍 Ciudad de México