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Are you passionate about being at the forefront of the ever-evolving social advertising industry? We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.
As a Customer Success Manager at Smartly, you will...
Act as the main point of contact for training and product support, delivering an exceptional customer experience
Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering




Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives
Possess 4+ years of relevant experience in a customer success or similar customer‐facing function
Have advanced knowledge of paid social advertising (Facebook, Tiktok, Pinterest, Snapchat etc)
Have a results‐driven mentality and be capable of meeting commercial targets and weekly productivity goals
Are able to explain complex concepts clearly and translate data into insights
Are self‐driven with exceptional organizational skills
Have professional spoken and written English plus fluency in Spanish.
Smartly is the AI‐powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, an

📌 Customer Success Manager (Ciudad de México)
🏢 Clutch Canada
📍 Ciudad de México