Company Description:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Since then, we have become a leading general provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Connect is one of the premier and fastest selling products at Sutherland Global, providing full Omni-Channel, Contact Center as a Service solution for our clients. We are seeking a Product Delivery Manager specializing in Contact Center Technology to lead the successful implementation and continuous improvement of our customer engagement platforms. In this role, you will drive the delivery of solutions that power voice, chat, messaging, and omnichannel support, ensuring alignment with business goals, operational needs, and technical architecture. The focus of the job will be to manage the Connect product development workload, which includes identifying, strategizing, and defining new product offerings,



defining Service requirements, prioritizing initiatives, tracking budget, and preparing products for market. You will collaborate with product development, architecture, engineering teams, contact center operations, vendors, and IT to deliver scalable, reliable, and user-centric systems that enhance customer and agent experiences.
This is a remote / work from home position.
Ideal candidates would possess 5+ years of Contact Center Technology experience (Voice, Email, Chat, SMS, Social, Web, Video, and Mobile interactions) in technical delivery, product management, or IT project management with a focus on contact center engagement platforms.
and work closely with Project Management and Development teams in the implementation of solutions.
Provide research and recommendations that support Contact Center Technologies.
Ensure systems are built for scalability, performance, and compliance (e.g., Ac

📌 Manager - Product Delivery (Ciudad de México)
🏢 Sutherland Global
📍 Ciudad de México