Providing secure, scalable, and stable enterprise class solutions for medium and large organizations. Specializing in enterprise applications (SAP, Oracle, Salesforce, Databricks), cloud and on-premise infrastructure (Microsoft, AWS, Cisco, Dell), and governance/risk/compliance services (SOC, NIST, CMMC, ITSM). From implementations to managed services, we work with you to customize a fit-for-purpose solution that is cost-effective and provides a competitive advantage to your organization.
Managed Services Team Lead
The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands-on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support processes, and optimal team performance. The Team Lead will serve as a key point of contact for clients, ensuring satisfaction and alignment with service-level agreements (SLAs).
Key Responsibilities




Team Leadership & Technical Oversight
Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback.
Oversee day-to-day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets.
Act as an escalation point for complex SAP issues across modules such as FI/CO, MM, SD, HCM, and others.
Monitor and report on team performance metrics, SLAs, and KPIs; identify areas for improvement and implement corrective actions.
Stay current with SAP technologies, updates, and best practices to guide the team effectively.
Customer Success
Develop and nurture strong, long-lasting customer relationships.
Understand client needs and objectives, ensuring alignment with project deliverables.
Proactively identify opportunities for upselling or cross-selling additional services.
Address and resolve customer concerns, seeking c

📌 SAP Managed Services Team Lead (Monterrey)
🏢 Veralogics
📍 Monterrey