About Ingredion:Join Ingredion, where innovation impacts lives worldwide Without even realizing it, you've experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a integral powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. HybridThe Enterprise Knowledge Management Owner is responsible for leading Ingredion's enterprise-wide Knowledge Management (KM). This role ensures the health, relevance, and strategic alignment of the knowledge base, driving adoption, continuous improvement, and measurable business impact. The KM Owner will establish content standards, workflows, and feedback mechanisms, and coordinate cross-functional teams to deliver a thriving knowledge culture that supports both AI Assistants for customer self-service and Customer Innovation Technical Service teams.Director, Commercial Capabilities Development, Customer Experience & Solutions Selling.Content Governance & QualityEstablish and maintain content standards, workflows,



and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination.Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance.Decide when to formalize and consolidate agent-created articles for broader use.Continuous Improvement & RecognitionUse analytics and feedback to optimize KM practices, technology, and user experience.Cross-Functional CollaborationWork with IT, content specialists, Go-to-Market teams to ensure technology platforms support KM workflows and that training is delivered effectively.Product Documentation, Quality, Change Management) to promote efficiency and avoid duplication of work.Technology & InnovationAssess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team.Ensure

📌 Manager, Enterprise Knowledge Management Tech Service Agent (Guadalajara)
🏢 Ingredion
📍 Guadalajara