Company Purpose & Values

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the general leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Role Overview

As our Spare Parts Analyst (SPA) you are responsible for managing quotations and orders for spare parts, including requests, returns, delivery timelines, and order status.

You will work closely with customer service and technical support teams, serving as a key point of contact to ensure that spare parts needs are met throughout the customer journey.

In addition, the SPA maintains constant communication with the internal supply chain regarding deadlines, delays, and potential risks to service levels.

Responsibilities




- Organize spare parts kits for planned maintenance activities, collaborating with field service planning and procurement teams to ensure availability and demand forecasting accuracy
- Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
- Follow all parts requests through to their completion
- Prepare and follow up on spare parts quotations
- Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
- Escalate and resolve compromised service levels or customer expectations related to spare parts issues
- Provide information as required for spare parts forecasting and demand planning
- Plan and prepare spare parts packages for planned maintenance activities
- Be empathetic and work as an advocate for customers
- Ensure customers’ needs are met quickly

📌 Spare Part Analyst (Ciudad Valles)
🏢 JBT Marel
📍 Ciudad Valles