Senior Manager, Technical Support - MexicoRemote - MexicoApplyOur Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.Automation First ensures we save time and money by making efficiency a priority.Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from:* Be a Driver (Owner‐Operator Mentality): Own your work. Immediate impact.* We're an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.* Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years* Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.* Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news.Job Summary:As the Senior Manager,



Technical Support at Drata, you will lead and scale a high-performing technical support organization responsible for delivering exceptional support across a growing and increasingly complex platform. You will oversee support managers and senior individual contributors, drive operational excellence, and shape the strategy, structure, and systems that enable the team to deliver consistent, high-quality outcomes for customers.This role is adecuado for a strategic and hands-on leader who brings deep technical support experience, strong people leadership, and a passion for building scalable support organizations. You will partner closely with Engineering, Product, Customer Success, and other cross-functional leaders to improve the customer experience, strengthen escalation management, and ensure Drata's support organization evolves alongside the business.At Drata, Technical Support plays a critical role in

📌 Senior Manager, Technical Support (Ciudad de México)
🏢 Careers at Drata
📍 Ciudad de México