Responsible for directing theEnd User Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality
Conduct Client Field Services Meeting
Provides direct supervision to a team of professional level team members in the US.
Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Manager/Delivery Manager will coordinate with NTT DATA Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities & projects.
Conduct Daily "Plan of Day" call with Regional Lead Technicians
Monitor and achieve SLA Performance by enterprise & client locations
Deliver Program Quality (CSAT, Process Compliance, etc.)
Coordinate Field Service Tower Integration activities (Service Desk, Desktop Engineering
Standardize Field Service Processes
The Manager will partner with NTT DATA client Delivery Executive and Client program Owner to conduct approved CSAT & Program Surveys.



Conduct root cause analysis & implement pertinent Customer Service Improvement Plans.
Maintain Operational Control of the Field Services Team
Oversee and Manage Field Services Ticket Updates and Ticket Aging
Ensuring leadership presence and availability (as a remote manager)
Lead discussions and meetings related to Field Services
Ongoing Ticket Data Analyze to
Identify lack of process coherence by the Field Services Team
Proficient in the English language (all meetings and communications are in English)
Undergraduate degree or equivalent combination of education and work experience
ITIL Certification
Proficiency with Excel
Project Management Experience
About NTT DATA
NTT DATA is a leading business and technology services provider.
NTT DATA endeavors to make accessible to any and all users. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without re

📌 Remote Manager Data Management (Jalisco)
🏢 Ntt Data
📍 Jalisco