Reporting to the SVP, Talent & Culture, this role will operate as a strategic partner to regional and general executives, while also playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model, leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.) This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions.
Partner closely with Human Resources senior leaders to execute functional strategy
Organizational Design & Workforce Planning
Identify capability and alignment gaps across workforce planning, organisational design and talent strategy
Talent Acquisition & Onboarding
Partner with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles
Learning & Development




Execute talent management processes, including performance management, talent reviews, and succession planning
Coach and support senior leaders to enhance leadership effectiveness and team performance
Drive participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.)
Translate engagement insights into targeted action plans that improve retention, performance, and employee experience
Support leaders in navigating ambiguity and leading through change in a global environment
Support the execution of compensation and performance cycles, ensuring fair, data-driven, and consistent outcomes
Advise leaders on pay, performance, and retention decisions using market and internal insights
Partner with Employee Relations, Legal, and regional HR teams on employee relations matters, restructuring, and compliance
Data-Driven Decision Making
Leverage HR data, dashboards, a

📌 Head of HR Management (Ciudad de México)
🏢 Sitel
📍 Ciudad de México