Build Meaningful Customer Relationships
Become a trusted partner throughout the customer journey.
Conduct proactive outreach, pulse checks, customer reviews, and strategic follow‐ups.
Build long‐term relationships focused on trust, engagement, and success.
Advocate for customer needs internally.
Create memorable customer experiences that drive loyalty and long‐term partnerships.
Drive Customer Success and Retention
Monitor customer health, engagement trends, platform usage, and adoption metrics.
Identify churn risks proactively and develop retention strategies.
Support customers in maximizing value and outcomes.
Manage escalations and difficult conversations with empathy and professionalism.
Improve customer engagement and long‐term adoption.
Support Customer Growth Initiatives
Identify opportunities to increase engagement and account expansion within existing customers.
Support renewals, customer development initiatives, upsell opportunities, and account growth efforts.
Contribute to customer retention and business growth metrics.




Help customers expand usage and maximize the value they receive from the platform.
Collaborate Cross‐Functionally
Partner closely with internal teams to improve customer outcomes.
Work collaboratively with Sales, Operations, Product, and Customer Success teams.
Gather customer feedback and identify improvement opportunities.
Support continuous improvement initiatives and scalable solutions.
Build While Scaling
Help create and improve processes as the company grows.
Bring ideas, ownership, and initiative to improve customer experience.
Thrive in environments with change, ambiguity, and evolving priorities.
Requirements
~ Advanced / Fluent English communication skills (near‐native preferred).
~ Must currently live in Guadalajara, Jalisco.
~ Valid US Visa (required).
~3+ years of experience in: Customer Success, Account Management, Client Success, Customer Engagement, Relationship Management.
~ Experience managing customer portfolios or book

📌 Customer Success Manager (Jalisco)
🏢 Jobtailor
📍 Jalisco