Job Type: Full-time.
This is a 100% in-office role; remote or hybrid work is not available. The Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately. The Lead meets with and provides coaching and feedback to their employees around areas of improvement and identify areas of success.
The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.
Provide support, training and assist with coaching and development of new and existing team members
Expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities,



employee terminations and performance issues which are generally followed by the manager
Developing and implementing action plans to improve team or individual performance
Works with team members and managers to develop and communicate process improvements and updates to the team
Ensures quality service to our internal and external third party partners from their departments support team
Keep track of team metrics and use them to measure staff performance and incentives. Demonstrated ability to Mentor/coach team and peers to success by providing timely coaching, feedback, and training that results in improved performance
Expert project management skills, the ability to manage multiple projects and effectively prioritize, while delivering within deadlines is essential
Leverage data, available insights, and analytics to drive performance & decision making
Collaboration in a team environment - can lead team

📌 Lead Benefits TPA (Jalisco)
🏢 Menlo Ventures
📍 Jalisco