We are searching for a Telecommunications Administrator to join our Information Technology team in Ensenada, Mexico. This role holds global responsibility for the delivery, administration, and continuous improvement of our collaboration and telecommunications platforms — supporting 1,000+ employees and contact center agents across 20+ worldwide locations. Administer and maintain enterprise telecommunications platforms including Cisco WebEx Calling and Cisco WebEx Contact Center across multiple countries and regions, with day-to-day management via Cisco WebEx Control Hub
Manage contact center infrastructure including call routing, IVR/auto-attendant configurations, dial plans, queue management, skill group assignments, and user provisioning
Support and administer ancillary telephony platforms including Calabrio (workforce management/call recording), RedSky E911 , ZenDesk telephony integration, and front desk operator consoles
Oversee the end‐to‐end lifecycle of phone numbers, including provisioning, porting, routing updates, carrier coordination, and retirement of unused numbers




Administer and support PSTN connectivity models, including Cloud Connected PSTN and Local Gateway / Cisco CUBE configurations, ensuring a reliable and scalable general dial plan.
Monitor system health, troubleshoot incidents, and drive resolution of all telecommunications‐related issues in alignment with SLA requirements; perform regular audits of configurations, licensing, and user accounts
partner with the IT Service Desk and cross‐functional teams on escalated issues
Develop and maintain end‐user documentation, training materials, and knowledge base articles for all telephony platforms
Lead and participate in telecommunications projects including platform upgrades, new site deployments, and technology migrations
Ensure E911 compliance across all locations and maintain thorough documentation of network topology, configurations, and system architecture
3–5+ years of hands‐on experience admini

📌 Telecommunication administrator (Ensenada)
🏢 Fender Musical Instruments
📍 Ensenada