Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‑growing HCM software providers worldwide by offering an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type
Full-time

Position Overview

The Lead Implementation and Services Ops manages the operations for their designated team. This includes providing leadership, coaching, training and mentoring to their team, and ensuring all critical aspects of department issues are met and resolved appropriately. The Lead meets with and provides coaching and feedback to their employees around areas of improvement and identify areas of success.

The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success.



The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Primary Responsibilities
- Supervising the work/operations of their assigned group on a day‑to‑day basis which may include delegation of work assignments to various team members
- Provide support, training and assist with coaching and development of new and existing team members
- Facilitate business and/or team update communications and ensure clarity of expectations through regularly occurring meetings, 1:1s or team huddles
- Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
- Developing and implementing action plans to improve team or individual performance
- Positively and effectively

📌 Lead Implementation and Services Ops (Centro)
🏢 Paylocity
📍 Centro