Overview

Healthcare Virtual Assistant (Remote) — Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. We’re looking for a Bilingual Healthcare Virtual Assistant

Disclaimer: This is a generic job description for the position stated below. Presente tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully

Responsibilities
- Document new patient and referral intake
- Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
- Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
- Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
- Respond to incoming patient inquiries,



providing information and directing them to the appropriate healthcare professional
- Assist in analyzing healthcare data, preparing reports, and maintaining records
- Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
- Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
- Ad hoc tasks

Qualifications
- Bachelor's degree in medical fields or the pharmaceutical-related industry
- At least 1 year experience as a Medical Virtual Assistant
- Excellent English communication skills both written and verbal (C1 level)
- Solid understanding of medical terminologies and practices
- Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
- Understanding of healthcare privacy regulations
- Strong interpersonal skills
- Solid organizational & time management

📌 Healthcare Virtual Assistant (Ciudad de México)
🏢 Wing Assistant
📍 Ciudad de México