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General Executive Talent Acquisition @ Genpact | End-to-End Recruitment & Sourcing
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting application for Customer Service Specialist – Order Management Agent, Supply Chain Service Line, Mexico
Your Role
You will work with clients to run their customer service order management function. Our focus is on technology-enabled business transformation, and we partner with some of the most advanced planning systems providers.



We are seeking a highly motivated and experienced CPG Customer Service Order Management Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service and order management within the CPG industry, ensuring that orders are processed accurately and efficiently while maintaining a high level of customer satisfaction.
Responsibilities
- You will be the face of client to our Customers replenishment team.
- Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.
- Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.
- Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.
- Demonstrate good business judgment by knowing how to prioritize critical tasks in a

📌 Order Entry Specialist (Guadalajara)
🏢 Genpact
📍 Guadalajara