Position Summary

This is a remote position. We are seeking a highly motivated Auto Claims Specialist – Subrogation with experience in auto claims to support recovery efforts on property damage (PD) files. This role is responsible for proactively pursuing reimbursement from third‑party carriers, negotiating settlements, and driving claims to resolution through persistent follow‑up and escalation when necessary. The adecuado candidate thrives in an outbound, high‑volume environment and is comfortable navigating complex claims scenarios, challenging low settlement offers, and taking strategic action when carriers are unresponsive.

Essential Duties and Responsibilities
- Outbound Recovery Efforts
- Initiate and manage high-volume outbound calls and communications to third‑party insurance carriers
- Pursue reimbursement on auto property damage subrogation claims
- Maintain consistent follow‑ups to drive timely claim resolution
- Settlement Review & Negotiation
- Analyze and scrutinize third‑party property damage settlement offers
- Identify discrepancies, undervaluation,



or unsupported denials
- Negotiate effectively to maximize recovery outcomes
- Claims Strategy & Escalation
- Identify stalled or unresponsive claims and take appropriate escalation actions
- File complaints with Departments of Insurance (DOIs) when necessary
- Coordinate legal escalation steps, including demand packages or litigation referrals where applicable
- Documentation & Case Management
- Maintain detailed and accurate claim notes, communication logs, and recovery status updates
- Ensure all files are handled in accordance with internal processes and compliance requirements

Qualifications Required
- 2+ years of Auto Claims Specialist – Subrogation, specifically focused on property damage (PD)
- Proven experience handling outbound subrogation or recovery calls
- Familiarity with U.S. auto insurance claims and subrogation practices
- Fluent in English (required)
- Spanish proficiency strongly prefe

📌 Auto Claims Specialist – Subrogation (Ciudad de México)
🏢 Whip
📍 Ciudad de México