About Gladly

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer –not tickets–at the center of every conversation. Trusted by the world’s most customer‑centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent, operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI—uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai.

About This Role

As a Gladly Implementation Manager you will report to our Director of Implementation Services. You will be responsible for implementing and onboarding new Gladly customers on-time,



on-budget and in accordance with the Statement of Work. The Implementation Manager is a customer-facing role and is responsible for setting every customer up for success and ensuring they are receiving value, are reference-able and able to manage their Gladly instance once the implementation period has ended. We are looking for someone with the desire and curiosity to constantly learn and take initiative in a fast-paced SaaS company.

What You’ll Do On the Team
- Successfully implement Gladly’s strategic and enterprise customers, managing resources from both the Professional Services Engineering team as well as implementation partners on time and on budget.
- Lead change management for customers throughout the implementation process: designing appropriate customer experience workflows, consulting customers on best practices, helping customers design training programs, test cases, launch schedule and success metrics.
- Work with customers t

📌 Implementation Manager (Ciudad de México)
🏢 Gladly
📍 Ciudad de México