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As a general leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About The Role
The Ideal Technical Support Engineer candidate is passionate about technology and customers.
A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
What You’ll Do
- You will take ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution or escalation, and identification of priority issues that need immediate attention.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible.
- You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers.
- Create the process or troubleshooting documentation in the suppor
📌 Technical Support Engineer (México)
🏢 Crowdstrike
📍 México
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