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We are hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.
What You’ll Be Doing
- Provide best support and solutions to our Customers through tickets, chat, emails
- Maintain a strong desire to help the customers with empathy.
- Strong teamwork in a 24/7 environment, with versátil schedule in rotating shifts (nights, weekends)
- Monitor and react to different abuse reports and monitoring alerts on Slack and emails, etc.
- Innovate at work. Assist seniors and leads with day to day reporting and process improvements.
- Diagnose and troubleshoot technical issues through live chat is PLUS.
- Meet customers facing SLAs and support KPIs (response time, CSAT, handle time)
- Be able to answer complex queries on chats and provide support to Engineer I with the rest of chats and tickets.
Job Specification
- Knowledge of cloud infrastructure environments like AWS, GCE, DO, etc.
- Strong understanding of system and networking concepts and troubleshooting techniques.
- Good knowledge and hands on experience of applying Linux (Ubuntu, Debian, CentOS).
- Good knowledge, working experience and understanding of content management systems like WordPress, Magento etc.
- Sound knowledge and hands on experience of web servers like Apache and Nginx.
- Strong written and verbal communication skills to work on live chat and ticket support channels
- Working knowledge of MySQL and MariaDB & others database engines.
- Possess strong analytical & problem solving skills.
- Sound concepts and knowledge of programming
📌 Cloud Support Engineer (México)
🏢 DigitalOcean
📍 México
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