Direct message the job poster from Polus Tech

We are looking for an experienced Support Engineer to join our team on a contractor basis in Mexico. The idóneo candidate brings strong customer-facing experience, excellent technical troubleshooting skills, and the ability to support solution deployments in the telecommunications or technology sector. This role involves close collaboration with clients, internal engineering teams, and project stakeholders to ensure smooth post-sales support and exceptional customer satisfaction.

Key Responsibilities
- Provide customer support, technical assistance, and post-sales engineering services to international clients.
- Support solution deployments, system configuration, and troubleshooting activities in both remote and on-site settings.
- Serve as a primary technical point of contact for assigned clients.
- Investigate and resolve technical issues using ticketing systems and support tools.
- Document configurations, troubleshooting steps, and process updates in clear technical documentation.
- Deliver client-facing presentations,



training sessions, and status updates as needed.
- Collaborate with engineering, product, and operations teams to escalate and resolve complex technical issues.
- Ensure customer expectations are effectively managed and aligned with project requirements.
- Maintain organized workflows and handle multiple priorities in a fast-paced environment.
- Travel internationally (up to 60%) to support customer deployments, training sessions, and on-site troubleshooting.
- Provide support outside standard business hours when required.

Required Qualifications
- Minimum 5 years of experience in customer support, technical support, or post-sales engineering roles, preferably in technology or telecommunications.
- Proven experience supporting solution deployments and troubleshooting in customer-facing environments.
- Solid understanding of networking fundamentals (e.g., IP networking, VPN, routing).
- Familiarity wi

📌 Support Engineer (Ciudad de México)
🏢 Polus Tech
📍 Ciudad de México