Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Experience a remote‑first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well‑being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a general organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description





Technical Support Representatives play a critical role in the delivery of world‑class client support and are responsible for responding to technical and non‑technical customer queries. The post will be assigned to triage of support cases for local and global clients.

We are looking for an enthusiastic, self‑motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem‑solving and communication skills. They will thrive in a fast paced, team‑oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self‑starter who is comfortable working with internal and external customers.

Responsibilities
- Proactively support the Turnitin product line via primarily email, (sometimes phone), ensuring problem resolution, system access, and optimal system performance.
- Triage all cases that are raised with product

📌 Technical Support Representative, Triage (Ciudad de México)
🏢 Turnitin
📍 Ciudad de México