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Operations Lead – Driving Daily Execution & Excellence
Location:Santa Fé, CDMX |Team:Operations |Reports To:Director of Customer Success
Why Certu Systems?
Work alongside top problem-solvers addressing complex logistics challenges through a proven supply chain AI platform used by national and global enterprises. Every day, we ensure the right products reach the right customers at the right time – with maximum efficiency and minimal cost.
Own daily operations, lead from the front, and drive high-impact projects – if that sounds like you, this is your role.
Your Mission (Should You Choose to Accept It)
You’ll own the execution and continuous improvements of operations in Mexico, working closely with the Director of Customer Success to align on goals, escalate blockers, and drive impact.
In a small, fast-moving team, this is a hands-on role where you lead by doing – making sure daily operations run smoothly, efficiently, and with a high bar for quality.




You’ll take the lead on solving real problems, streamlining processes, and managing high-impact projects. At the end of the day, it’s all about delivering results that move the business forward.
What You’ll Own
- Be accountable for execution of daily operations — no task too small nor too big.
- Coach and support Customer Success Specialists, working alongside them every day.
- Take charge of shipment exception handling, escalations, and incident response.
- Identify operational bottlenecks and implement hands-on process improvements.
- Own KPIs and use data to troubleshoot and improve daily performance.
- Manage high-impact projects that will propel the company’s growth in Mexico.
- Communicate clearly across our integral teams to ensure seamless collaboration and alignment.

You Are
- Certified in Project Management (PMP, PRINCE2, or equivalent) strongly preferred.
- Holder of a degree in IT, Computer Science, Engi

📌 Operations Lead (Ciudad de México)
🏢 Certu Systems
📍 Ciudad de México