ServiceNow Developer – Remote (Mexico)

We are seeking an experienced and highly skilled ServiceNow Developer with 6+ years of overall IT experience and strong hands‑on expertise in the ServiceNow platform to join a long‑term project with Tech Mahindra. This role is idóneo for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.

Key Responsibilities:
- Design, develop, and maintain solutions on the ServiceNow platform.
- Develop and customize functionality using JavaScript, Glide scripting, Script Includes, and Scheduled Jobs.
- Design and implement backend APIs, data structures, and integrations to support content delivery and search capabilities.
- Troubleshoot issues across ServiceNow content pipelines and identify root causes across system components.
- Collaborate with cross‑functional and distributed teams in Agile/Scrum environments.
- Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization

Technical Skills Required:




- 6–10 years of total experience in software or platform development.
- 5+ years of hands‑on experience with ServiceNow (Tech Leads) or 5–7 years (Mid-level).
- Strong proficiency in JavaScript.
- Solid experience with Glide scripting, Script Includes, and Scheduled Jobs.
- Experience with ServiceNow integrations (REST/SOAP).
- Strong platform troubleshooting and debugging skills.
- Advanced English for professional communication

Nice to Have / Preferred Skills:
- Experience with Service Portal and UI Builder.
- Knowledge of Virtual Agent, Now Assist, AI or GenAI (for AI Experiences).
- Hands‑on experience with ITAM, SPM, or ITSM Change Management (for ITX/Technology workflows).
- Background in AI/ML (required only for AI/ML‑focused profiles).
- Experience working on large‑scale, enterprise ServiceNow implementations

Soft Skills:
- Strong communication skills.
- Leadership and proactive mindset.
- Empathy a

📌 ServiceNow Developer 2709 (Estado de México)
🏢 Xideral
📍 Estado de México