Customer Account Specialist

C.H. Robinson is looking for a Customer Account Specialist in Monterrey

In this role, you’ll be the key link between our customers and internal teams, ensuring smooth operations and exceptional service that directly impacts customer satisfaction and retention. Your work will help strengthen relationships and drive efficiency across our integral network.

As a Customer Account Specialist, you’ll manage day-to-day account activities, resolve issues promptly, and collaborate with cross‑functional teams to deliver tailored solutions. You’ll play a vital role in maintaining high service standards and supporting business growth.

Ready to make an impact? Apply today and join a team that values your expertise and commitment to excellence

At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and propel success. You will engage with peers on‑site four days a week, igniting creativity and driving impactful results. The role offers the flexibility to work remotely one day a week,



striking the perfect balance between teamwork and autonomy.

Duties And Responsibilities
- Cultivate and maintain strong, trust‑based relationships with customers, adeptly addressing their needs and surpassing expectations.
- Anticipate customer requirements and provide timely solutions, fostering long‑term satisfaction and loyalty.
- Resolve conflicts diplomatically, prioritizing the preservation of customer relationships.
- Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.
- Other duties or responsibilities as assigned according to the team and/or country specific requirements.
- Execute operational tasks such as order creation, load assignment, and tracking with precision and efficiency.
- Ensure the accuracy and integrity of all operational data, including financial details and order adjustments.
- Utilize technological tools to manage orders, identify discrepanc

📌 Customer Account Specialist (Nuevo León)
🏢 C.H. Robinson
📍 Nuevo León