As a Customer Service Representative – Hot Runner & Parts Specialist, you'll help customers keep production running with accurate parts and service support that builds long-term trust. You'll join Mold-Masters, a Hillenbrand company, in Querétaro, Mexico, where your work will support reliable operations, strong customer partnerships, and steady aftermarket growth. We design and support hot runner solutions used in industrial manufacturing environments. In this work, you'll contribute to responsive service, disciplined execution, and continuous improvement that helps customers reduce disruption and plan with confidence.

What You'll Do
- Respond to customer inquiries for hot runner systems, spare parts, repairs, and service by confirming requirements, clarifying details, and providing accurate information that supports timely next steps.
- Prepare quotations for parts, repairs, and service requests by identifying applicable items, pricing, and lead times with complete documentation so customers receive clear and reliable offers.




- Process customer orders and service transactions in enterprise resource planning (ERP), customer relationship management (CRM), and related systems with accuracy so fulfillment, invoicing, and order visibility remain on track.
- Coordinate customer requirements with sales, engineering, manufacturing, logistics, and service teams by sharing technical details, timing needs, and commitments so work moves forward smoothly.
- Support parts identification and routine replacement guidance by using product information, documentation, and internal expertise to improve order accuracy and customer confidence.
- Monitor open orders, repairs, and service requests by tracking status, following up on internal actions, and communicating updates proactively so customers know what to expect.
- Document customer interactions, warranty details, and follow-up actions in required systems while resolving routine issues directly and escalating more complex matters

📌 Customer Service Representative (Santiago de Querétaro)
🏢 Mold-Masters
📍 Santiago de Querétaro