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The Helpdesk Support Specialist, Mexico will manage all IT Support requirements at Outset’s manufacturing facility, providing technical support for a wide range of technology areas including computers, applications, networks, audio visual, telephones, and mobile devices. The incumbent will play a hands-on role in resolving day-to-day issues reported through the IT Service Desk and supporting the information technology needs for manufacturing operations. The Helpdesk Support Specialist will also partner with Outset’s System and Network Administrators to provide hands-on support of backend IT infrastructure.
Essential Job Functions and Responsibilities
- Provide Tier I-II support for all Windows, Mac,



and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions.
- Diagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN
- Support secure operations by maintaining anti-virus and endpoint security applications and remediating vulnerabilities and incidents; ensure compliance with all information security policies and procedures.
- Manage incidents and fulfill requests within agreed upon service level agreements (SLAs)
- Establish productive working relationships and maintain effective communication with the user community.
- Exercise good judgement in determining appropriate escalations for broad technology issues.
- Coordinate imaging, patching, and rollout of applications to workstations and servers
- Configure and deploy end user hardware per organizational standards.
- Support Active Directory administration.
- Support and main

📌 Help Desk Support Specialist (Tijuana)
🏢 Outset Medical
📍 Tijuana