Zendesk seeks a Lead Business Process Analyst in Mexico City to drive ongoing improvement and transformation across core business processes, with a focus on AI-driven automation and insights.
You will champion customer experience by analyzing, identifying, and implementing opportunities across Zendesk Operations.You will lead cross-functional teams, manage end-to-end projects, and guide change management to ensure scalable, sustainable improvements in performance and customer outcomes.
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📌 Lead Ai-Driven Process Transformation Analyst (Xico)
🏢 Zendesk
📍 Xico