job overview 职位概述
· Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.
· 有计划的协助各分部，尽可能最大化的满足现有及今后贵宾的需求。
At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:
- Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
- Respect and Recognize – We respect and recognize guests no matter who they are and adapt to guest preferences making them feel a cut above therest.
- Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.

在華邑®酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：
- 尽显中华礼仪–向客人展示我们标志性的欢迎礼，并用谦恭得体的中华待客之道来款待我们的客人。
- 表达尊重认同–我们尊重、认知每一位客人，我们记录客人的偏好，通过个性化的服务客人的尊贵身份。




- 协力成就事业–悉心洞察、领会客人商务及社交的不同需求，先行一步，力求以准确高效、超越客人期望的服务，帮助客人达成目标。

Duties and Responsibilities 工作职责
· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
· 客人在入住期间，以个人化的重视和温馨的服务来最大化客人的满意度。
· Ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
· 督促和保证所有优悦会会员享受相关的福利，回头客和贵宾享受特别的待遇和服务。
· Inspects all VIP rooms prior to arrival
· 检查贵宾的房间。
· Liaise with other departments and necessary outside contracts to ensure excellent service delivery
· 和其它部门紧密配合提供优质服务。
· Input guest data into Opera history system
· 录入客人数据到相关系统。
· Assist to promote Inter-Hotel sales and in-house facilities
· 协助推广酒店销售和设施。
· Handle guest complaints and refer them as necessary, follows up on corrective action
· 处理客人的投诉，做出相应的行动。
· Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, a

📌 客务主任Guest Relations Officer (Nuevo León)
🏢 Ihg
📍 Nuevo León