Mexico Client Service Associate – Payments (JPMorgan Chase)

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Job Description

As a Client Service Account Manager within the Client Service team, you will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenance.

A critical part of the process relies on effective working relationships between other Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners to ensure seamless end‑to‑end service delivery.

Job Responsibilities
- Provide the client with support/information regarding interest claims and billing enquiries.
- Act as escalation point for large money movements and escalated transactional enquiries, liaising with Relationship, Product and Operations Managers regarding service issues.
- Understand clients’ business to help identify solutions,



client efficiencies and cross‑sell opportunities.
- Identify opportunities for product development and enhancement, and process improvements.
- Run Service Quality Reports and use the data to understand and analyze clients' payment activities, patterns of client enquiries, and opportunities for increasing clients' straight‑through rates.
- Manage risk through close attention to client overdrafts, unpaid bills, etc., and, when required, escalated risk related issues to appropriate parties.
- Record client interactions in Navigator (e.g., calls, issues, proactive communications, etc.).
- Attention to detail and accuracy are essential requirements, as a number of varied processes are undertaken across the group; adaptability and flexibility are also key skills for this role.

Required Qualifications, Capabilities, And Skills
- Graduate of any Business course.
- Cash Management and Treasury Services ex

📌 Mexico Client Service Associate (Ciudad de México)
🏢 JPMorganChase
📍 Ciudad de México