Business Analyst - Salesforce at Lexipol

Lexipol´s mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Their top‑notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor their solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

Responsibilities

What the Team Does

The Salesforce Support Team at Lexipol drives operational excellence across the business by optimizing Salesforce to support Go‑to‑Market, Customer Success, and Operations functions. We partner closely with cross‑functional leaders to streamline workflows, enhance visibility through data, and deliver scalable solutions that align with company objectives. Our focus is on enabling efficiency, data integrity, and automation that empower teams to better serve first responders and communities nationwide.

What This Role Will Do





The Business Analyst – Salesforce acts as the bridge between business stakeholders and the Salesforce technical team. This role translates business needs into clear, actionable requirements and manages the prioritization and delivery of enhancements. The Business Analyst owns the process of gathering, documenting, and refining requirements; coordinating with admins, RevOps analysts, and developers; and ensuring that all deliverables meet stakeholder expectations. They will drive clarity, alignment, and continuous improvement across Salesforce initiatives.

This is done through working in these areas of focus:

Key Performance Objective #1 (30%) – Requirements & Process Clarity
- Conduct discovery sessions with business stakeholders to capture detailed requirements.
- Document user stories, process maps, and acceptance criteria with precision and clarity.
- Maintain a living repository of business processes and Salesfo

📌 Business Analyst (Ciudad de México)
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📍 Ciudad de México