Overview
Develop the knowledge and learn TDW processes to effectively liaise with customers and internal clients to prepare quotes, orders and customer complaints of TDW product &/or services to ensure exceptional customer experience.
Key Responsibilities
- Manage the processing of orders in a timely and accurate manner, including determining appropriate TDW part numbers, change order maintenance, establishing or negotiating delivery dates with Master Scheduling/Manufacturing, and order expediting.
- Network with other TDW functions to enable effective coordination of all customer issues such as complaints, inquiries, literature, plant tours, shipment tracing, and customer inspections, ensuring a timely response through priority management of open issues.
- Develop and maintain personal communications expertise (telephone, e‑mail, written documents, oral activities) and communication system expertise within the department to address customers and broaden intracompany communications.
- Train to prepare quotes by interpreting customer line specifications/requirements from RFPs,



TDW fitting/services inquiry forms and scope documents, translating them into services and product requirements.
- Process orders with accurate pricing and part numbers in a timely manner.
- Interpret completed data questionnaires from clients and identify suitable products or services.
- Develop understanding of scope of work laid out by the customer/OSR and input required deliverables into quote.
- Learn and communicate TDW manufacturing and/or services processes to customers and colleagues.
- Assist customers and colleagues in defining which TDW products or services best address operational requirements.
- Search appropriate TDW databases (CRM, Product Selector, ISR created parts list, OLDs) to find suitable designs.
- Use and enforce TDW operational procedures, including acceptable terms and conditions, to customers and outside sales.
- Develop pricing knowledge and quote preparation per TD

📌 Technical Inside Sales Representative II (Tlalnepantla de Baz)
🏢 54 TDW Mexico
📍 Tlalnepantla de Baz