- Must be able to work during US Pacific time zone hours
- Must be English fluent (C2)
- Must be able to work during US Pacific time zone hours
The IT Specialist is a key member of the Inviso IT team. We are looking for a highly organized individual with the drive to use technical skills while providing superb customer support. The position will serve as the primary resource for mid-level general end-user support, and the candidate must be able to work in a fast-moving environment, including triaging and prioritizing issues and incidents while maintaining strong and professional customer service.
Key Activities
- Administration, support, and configuration of Microsoft 365 and related services for staff
- Deploying and provisioning new users and equipment
- Assisting users with day-to-day account administration (lockouts, password resets, onboarding/offboarding, permissions, security)
- Monitoring and updating hardware inventory
- Providing end-user training
- Understanding and prioritizing Inviso Service Center tickets
- Performing new VM and test server deployments
- Contacting and working cooperatively and professionally with external third-party vendors as needed
- Assisting with testing new and/or updated technologies
- Assisting with development and updates of technical and support documentation
- Advising and assisting with specialized technical projects and internal audits
Required Qualifications
- 3 to 5 years of relevant experience
- Experience with Microsoft 365 services (Intune, Defender, SharePoint Online, Teams, Exchange Online)
- Experience with Windows 11 in a Hybrid Identity environment
- Excellent oral and written communication, organizational, and interpersonal skills, including appropriate and professional telephone and email etiquette
- Excellent problem-solving and troubleshooting skills
- Ability to quickly learn new technologies and develop computer/IT skills
Desired Qualifications
- Experience with a commercial ticketing system (Freshservi
📌 End-User IT Support Specialist — Microsoft 365 (Estado de México)
🏢 Inviso
📍 Estado de México
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