Language Requirements: Bilingual (Spanish/English) - Native or fluent proficiency required
Position Summary
The Senior Program Manager / Engagement Partner will serve as the primary client-facing representative and trusted advisor, owning the end-to-end client relationship and program delivery for a major core banking platform implementation. This individual will manage all aspects of program governance, stakeholder engagement, risk management, and delivery assurance for this strategic, multi-year implementation delivered through Agile sprint-based methodologies.
This role requires a unique combination of banking domain expertise, program management excellence, executive presence, and the ability to navigate complex regulatory environments while maintaining strong collaborative relationships with both client stakeholders and technology partners. Deep understanding of various account types (Level 2, 3, and 4 accounts) and their regulatory implications is essential.
Key Responsibilities
Client Relationship Management (40%)
- Serve as the primary point of contact and trusted advisor to client project leadership and technical teams
- Build and maintain executive-level relationships with key stakeholders across client's technology and business organizations
- Provide strategic counsel on banking operations, regulatory compliance, and technology decisions
- Conduct regular business reviews, steering committee meetings, and executive briefings
- Proactively identify and address client concerns, managing expectations and maintaining high satisfaction levels
- Act as escalation point for all client issues, ensuring rapid resolution and clear communication
- Translate business requirements into actionable program deliverables
- Manage change control processes and scope discussions with client stakeholders
Program Delivery and Governance (35%)
- Own overall program planning, execution, and delivery across all workstreams
📌 Senior Program Manager (Ciudad de México)
🏢 Pentangle Tech Services | P5 Group
📍 Ciudad de México
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