This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.
Job Summary
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.



The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.
Responsibilities
- Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.
- Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
- Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs.
- Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
- Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
- Provides site support for customer break-fix acti

📌 Field Technical Support (Nuevo León)
🏢 HP..
📍 Nuevo León