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Position: Customer Experience Data Analyst
Location: Any state of Mexico
Work Modality: Remote
Industry - Sector: Insurance
What you’ll do?
- This position supports customer experience analytics to enhance the overall customer experience and optimize customer interactions. The role applies working analytical knowledge to provide actionable insights that inform strategic initiatives and improve customer interactions. The position collaborates with stakeholders to align analytical efforts with business objectives while serving as a valued thought partner. It executes effective reporting systems and analytical tools to enable data-informed decisions. The role is an individual contributor who works independently with moderate guidance to deliver sound analytical practices that enhance customer experience capabilities.
- This role will require an eventual firm understanding of complex company data, the ability to write complex SQL queries to extract/analyze that data,



and the building of slides or PowerBI Dashboards to communicate learnings and insights, often to executive audiences.
- The CX Data analyst will be responsible of getting necessary data to develop an accurate analysis, data tables, writing their code in SQL

What you’ll bring:
- Bachelor´s Degree in Data Science, Statistics, Computer Science, Math or related
- Financial or Insurance background is a plus
- Full English proficiency
- +5 years of experience in Data Analytics
- Strong communication skills to communicate technical concepts to non-technical stakeholders
- Querying complex data tables
- SQL
- Power BI
- Excel
- Power Point
- Phyton
- R code is a plus

Work Underpressure, Quality at work, Results Oriented
What can YOU expect in a career with Capgemini?
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s

📌 Customer Experience Data Analyst (México)
🏢 Capgemini
📍 México