- Responsible for providing support in the technical aspects of commercial activity, including: warranty claims administration, service centers certification/re-certification
- Direct communication with customers and channel partners on technical issues
- Support on spare parts selection and quotation
- Structuring, design, definition, revision and finalization of procedure manuals
- Support in the field for certified service centers and technicians in application of products and troubleshooting
- Specification of equipment and replacement parts
- Support to special applications and their specification to the Sales group
- Maintain continuous contact with engineering area in the different CMCO plants worldwide
- Maintain current and updated certified service centers, procedures manuals, warranty claim, tech bulletins and Tech area KPI files
- Acquire and distribute technical knowledge of product to the collaborators of the commercial area
- Elaborate quotation of solutions and products for the sales area
- Actively attend calls for activities with distributors, clients and internal staff of CMCO where their support and professional collaboration is required
- Assist with the rest of the organization to achieve profitability and growth, through the fulfillment of sales budget (volume) and control of operating expenses
- Regularly visit clients and distributors in support of project closure and follow-up.
Requirements
- Bachelor’s degree in engineering from a four-year college or university (not mandatory)
- Bi-lingual in English and Spanish (70% minimum required English language)
- Planning and communication skills
- Excellent PC skills, word processing, spreadsheet and database
- Experience of working with staff in office and factory environments
- Deep technical knowledge in mechanics, electric and electronic engineering
- Proven Material handling skills.
- Traveling > =60%
- Fluency in written and verbal English language skills > = 70%.
Core Competencies
Demonstrates deep technical knowledge in mechanics, electric, and electronic engineering while effectively communicating and collaborating with customers, channel partners, and internal teams to support commercial activities and achieve sales goals.
Highest-signal resume keywords
- Technical Support
- Bilingual Communication
- Mechanical Engineering
- Electric Engineering
- Electronic Engineering
ATS Optimization Keywords
Hard Skills
- Warranty Claims Administration
- Procedure Manual Development
- Spare Parts Quotation
- Technical Knowledge Distribution
- Material Handling
Soft Skills
- Planning Skills
- Communication Skills
Industry Keywords
- Service Center Certification
- Technical IssuesProject Closure
- Sales Budget Fulfillment
- Technical Bulletins
Tools & Technologies
- PC Skills
- Word Processing
- Spreadsheet
- Database