Medical Customer Service Representative (Bilingual – English/Spanish) – Remote

Healthcare Support | Patient Services | Appointment Scheduling | Customer Service

Position Type: Full-Time, Remote
Location: Remote (LATAM Preferred)
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Medical Customer Service Representative (Bilingual – English/Spanish) to provide compassionate, high-quality support to patients throughout their healthcare journey.

This is a patient-facing role where you’ll assist with appointment scheduling, service inquiries, billing support, and general customer assistance across phone, email, and chat. You’ll play a vital role in ensuring patients receive timely, accurate, and empathetic support while maintaining strict confidentiality and compliance standards.

If you’re bilingual, customer-focused, and passionate about helping people, this is an excellent opportunity to build a long-term career in healthcare support.

What You’ll Own

Patient Support & Communication
- Respond to patient inquiries via phone, email,



and chat in both English and Spanish.
- Provide accurate information regarding appointments, services, billing, and insurance-related questions.
- Deliver compassionate, professional, and patient-first service during every interaction.
- Ensure patients feel informed, supported, and confident throughout their experience.
- Handle sensitive conversations with empathy and professionalism.

Appointment Scheduling & Coordination
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Coordinate with internal teams to ensure seamless patient care.
- Escalate urgent or complex cases appropriately.
- Maintain scheduling accuracy and timely follow-through.

CRM Documentation & Compliance
- Maintain accurate and detailed patient records within CRM systems.
- Document all interactions according to quality and compliance standards.
- Follow HIPAA, confidentiality, and data privacy require

📌 Medical Customer Service Representative (México)
🏢 Pavago
📍 México