Responsibilities
- TEAM SUPERVISION & LEADERSHIP: Lead, mentor, and coach the team.
- Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.
- Conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.
- Ensure that team members follow instructions and comply with company policies and procedures.
- Promote a high-performance culture with accountability, inclusion, and collaboration.

Collections Management
- Manage the full collections portfolio for all credit customers.
- Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.
- Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.
- Proactively identify and mitigate collection risks, initiating escalation processes with Commercial and Management teams when preventive or corrective action is needed.




- Monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.

Customer & Key Stakeholders Relationship
- Serve as the escalation point for complex or sensitive customer collection issues.
- Act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.
- Provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.
- Build and maintain cooperative relationships, externally with customers and internally with key stakeholders, including Sales, Customer Service, and Trade.

Reporting Controls & Process Analytics
- Monitor and report on KPIs by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.
- Ensure consistent application

📌 Collection Supervisor (Ciudad de México)
🏢 MSC Mediterranean Shipping
📍 Ciudad de México