Overview
The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
Position: Customer Support Administrator
Industry: Logistic Company
Location: Binan Laguna
Work Schedule: Monday to Friday
Work Setup: On site
Salary: Php18,000-Php25,000
Benefits:
- HMO
- Government benefits
- 13th Month Pay
- Sick Leave
Qualifications
- Bachelor’s degree holder
- With at least 1-2 years of experience as a Customer Service Staff
- Amenable to work in Technopark, Binan Laguna
- Can attend face to face interview
- Can start as soon as possible
Responsibilities
- Handles daily back-office customer service operations,
responding to client inquiries via email and phone
- Ensures all customer requests are addressed in a timely, accurate, and professional manner
- Provides support to team members by sharing product knowledge, best practices, and process guidance
- Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
- Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution
Recruitment Process
- Initial Interview
- Final Interview
- Job Offer