At Mitratech, we are a team of technocrats focused on building world‑class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close‑knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun Our culture is the adecuado blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading‑edge technologies available.

The Tier 2 Technical Support Engineer will provide the second‑line of support to our customers, partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers,



Database Servers and Reporting components. Successful candidates must possess excellent communication, analytical and problem‑solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

Essential Duties & Responsibilities
- Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone.
- Troubleshoot issues through reproducing the problem and determine resolution.
- Triage newly reported problems, assign proper severity and work to identify a resolution.
- Update the ticket tracking system to provide accurate and current status of support issues.
- Create Knowle

📌 Technical Support Engineer II (México)
🏢 Mitratech
📍 México