hsbc in mexico city seeks a senior leader to define, design and mobilise the bank's multichannel strategy across branches, contact centres and digital channels. The role focuses on maintaining a relevant physical footprint while accelerating digital adoption and ensuring regulatory compliance.
the candidate will lead cross-functional teams, govern end-to-end customer journeys, and drive migration to lower‑cost channels, balancing service quality with efficiency in cnbv and banxico contexts.
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📌 Senior multichannel strategy lead (México)
🏢 Hsbc
📍 México