As a Moderator, you will review, tag, and take necessary actions on content per defined guidelines. These services will be provided in response to customer complaints (reports) about user conduct and/or content that is alleged to violate policies, in addition to preliminary reviews of content. You will work with content across a multitude of social and gaming products and be an expert in policies across our ecosystem to make key decisions in keeping our community safe.

Responsibilities

● Review content to if determine community guidelines are met while upholding a high standard of accuracy and quality ○ Content moderation types include Image, Text, Video, Audio, and 3D experiences

● Maintain a high level of compliance and confidentiality standards

● Frequently review training material to remain current and knowledgeable on workflow changes, operational guidelines, and policy updates

● Comply with the performance indicators or parameters defined by operational goals

● Review sensitive content including the reporting and handling of CSAM material Qualifications





● Ability to handle large amounts of user generated content

● Ability to deal with sensitive situations and malicious content online

● Ability to be objective instead of subjective

● Excellent communication skills and ability to work in a team

● Critical thinking and investigative skills

● Ability to quickly adapt and adjust priorities as new projects and processes come online

● Strong written and verbal communication

● Knowledge of the gaming industry, social media industry, or any combination thereof

● Understanding of social media content creation and the impacts it can have

● Stays up to date with online trends and popular culture

Requirements

● +18 years

● Min level High school

● While no specific degree is required, education fields related to psychology, communications, criminology or investigations have been found to be helpful.

● English Level Proficiency

📌 Content Moderator (Guadalajara)
🏢 Apex Systems
📍 Guadalajara